We use an external booking provider Kids Club HQ to manage our bookings.
Contract bookings- These are for when you need to book the same sessions each week for a term. Four weeks notice must be given to cancel a place.
Ad-Hoc bookings- When parents/carers can book whichever sessions they need from week to week, a flexible service. They can be booked 24 hours before the session, if spaces are available. Ad Hoc sessions must be paid for at the time of booking. Refunds will be given with four weeks notice.
Greasby Site- Based in the main school Library/ adjacent classroom.
Payment of fees
The current fees are £5.00 per child per breakfast session, £10.00 for an After school session. Fees are payable in advance by card, bank transfer, Tax-Free Childcare or childcare vouchers. We accept vouchers from the following childcare voucher schemes Edenred, Faircare, Computer Share and Sodexo. The price per session per child applies to all children. This is payable for all booked sessions including when your child is sick, or on holiday (regardless of the amount of notice given). We do not charge for bank holidays and professional training days. Please ensure that fees are paid promptly. Non-payment may result in your place being terminated. If you are having difficulty paying fees, please speak in confidence to the Manager.
Ad Hoc and Contract Bookings
Contracts can be booked for each year if you want to guarantee set sessions. Four weeks notice must be given to cancel a contract. Payments for contracts will be invoiced monthly.
Ad Hoc sessions can be booked as a more flexible service for parents. They can be booked 24 hours before the session, if spaces are available. Ad Hoc sessions must be paid for at the time of booking. Refunds will be given with four weeks notice.
Changes to days and cancelling your place
You must give us one month’s notice of termination, or of changes in attendance. If you need to change the days that your child attends, please contact the Manager. We try to accommodate such changes wherever possible.
Please remember that we need to know if your child will not be attending the Club for any reason. Even if you have informed your child's school, you still need to notify us as the school does not automatically pass this information on to us. If your child doesn’t attend a booked session, we will have to treat them as a ‘missing child’ unless you have notified us of their absence. If you know in advance of any days when your child will not be attending during the following week, please try to let the Manager know by THURSDAY at the latest. In cases of illness or emergency when notice cannot be given, please call as soon as you can. Contact details can be found at the end of this Handbook.
You and your child are welcome to visit the Club before your child's first day, to familiarise yourselves with the setting and to help your child settle in. Please contact the Manager to arrange this. During your child’s first session time will be set aside for an induction. The induction will include running through Club's rules and routines (including meal times, collection, children's meetings), and introducing your child the staff and other children. Another child will usually be allocated to act as your child's buddy for the first few sessions. See our Child Induction Policy for more details.
Arrivals and departures
Our staff collect children from Our Lady of Pity RC Primary School and escort them to the Club. A register is taken when children arrive in our care, and you must sign out your child each day when you collect them. We expect that your child will normally be collected by the people you have named on the registration form. If you need a different person to collect your child on a particular day, you must notify us in advance. We will not release your child into the care of a person unknown to us without your authorisation. See our Arrivals and Departures Policy for more details. The club finishes at 5.30pm, if you are delayed for any reason please telephone the Club to let us know. A late payment fee of £10.00 per 15 minutes will be charged if you collect your child after the Club has closed. You may also be asked to make a contribution towards any extra staff wages and transport costs incurred. If your child remains uncollected after 6.00pm and you have not warned us that you will be delayed, and we have been unable to reach you or any of your emergency contacts, we will follow our Uncollected Children Policy and contact the Social Care team.